Privacy & Cookies Policy

Last updated: 24 September 2026

At The Hairdresser Salon (“we”, “us”, “our”), we take your privacy seriously.

This Privacy & Cookies Policy explains how we collect, use, store and protect your personal information when you visit www.thehairdressersalon.co.uk, contact us, make or manage an appointment, or use our Bridal Suite services.

It also explains how cookies are used on our website and the choices available to you.

We handle personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Business name: The Hairdresser Salon
Website: www.thehairdressersalon.co.uk
Location: Worcester, United Kingdom

The Hairdresser Salon is the data controller responsible for deciding how and why your personal information is used.

If you have questions about this policy or would like to exercise your data protection rights, please contact us through our website.

 

2. Our Website & Wix

Our website is hosted using Wix.com Ltd, which provides website hosting and may also provide functionality such as forms, appointment bookings, analytics and website security.

Information submitted through our website may therefore be processed or stored using Wix systems.

Wix is an international company and information may be processed or stored outside the United Kingdom. Where personal information is transferred internationally, appropriate safeguards must be used in accordance with applicable data protection law.

Other third-party services or Wix apps may also process information where they are enabled on our website.

 

3. Information We Collect

The information we collect depends on how you use our website and services.

Information You Provide to Us

This may include:

• Your name

• Email address

• Telephone number

• Appointment and booking details

• Enquiry or contact form messages

• Service and styling preferences

• Notes relevant to your appointment

• Information you voluntarily provide to help us deliver your service safely and comfortably

Online Booking Information

When you make an appointment online, we may collect information necessary to:

• Create and manage your booking

• Confirm appointment details

• Contact you about your appointment

• Make changes or respond to cancellations

• Provide the service you have requested

Comfort, Anxiety & Sensory Information

You may choose to tell us about anxiety, sensory preferences, accessibility requirements or other information that could help us make your appointment more comfortable.

Providing this information is optional.

Some information of this kind may reveal information about your health and therefore qualify as special category personal data under UK data protection law.

Where this applies, we will only collect and use the information where there is an appropriate lawful basis and condition for processing it. Where we rely on your explicit consent, you can withdraw that consent at any time.

We only ask for information that is relevant to providing your service and do not use this information for marketing.

Website & Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Pages visited

• Website interaction information

• Cookie preferences

• Analytics information where you have consented to relevant cookies

 

4. How We Use Your Information

We may use your personal information to:

• Arrange, confirm and manage appointments

• Respond to enquiries

• Provide hairdressing, bridal and event styling services

• Maintain relevant client and service records

• Remember appropriate styling or service preferences

• Support accessibility, comfort or sensory requirements you have chosen to share

• Operate and secure our website

• Understand how our website is used

• Improve our website and services

• Keep appropriate business and accounting records

• Comply with legal or regulatory requirements

We aim to collect only the information reasonably necessary for these purposes.

 

5. Our Lawful Bases for Using Your Information

UK data protection law requires us to have a lawful reason for using personal information.

Depending on the circumstances, we may rely on:

Contract
Where using your information is necessary to arrange or provide a service you have requested, including managing appointments.

Legal obligation
Where information must be retained or used to comply with a legal requirement.

Legitimate interests
Where it is reasonably necessary for the operation, administration, security or improvement of our business and those interests are not overridden by your rights and interests.

Consent
Where you have been given a genuine choice and have actively agreed to a particular use of your information.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before your consent was withdrawn.

Where information you voluntarily provide constitutes special category data, such as certain health-related information, an additional legal condition is required. Where appropriate, we may rely on your explicit consent for this processing.

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6. Online Bookings

Information submitted when making an online booking is used to manage your appointment and provide the service you have requested.

Booking information may be stored within Wix or another booking system integrated with our website.

We do not use information collected solely for appointment management to send unsolicited marketing communications.

If we introduce optional marketing emails or messages, any consent required for those communications will be requested separately.

 

7. Bridal Suite & Bridal Bookings

If you enquire about or book our Bridal Suite or bridal services, we may collect additional information necessary to plan and provide your experience.

This may include:

• Wedding or event date

• Venue or event details

• Bridal party size

• Services required

• Trial appointment details

• Hair and styling preferences

• Wedding-day timings

• Access or scheduling arrangements

• Optional comfort, anxiety, accessibility or sensory preferences

We use this information to plan appointments, coordinate services and provide the bridal experience you have requested.

 

Bridal Party Information

If you provide personal information about members of your bridal party, you should ensure that you have their permission to share that information with us.

We ask that you only provide information that is genuinely necessary for arranging their services.

We do not intentionally retain unnecessary personal information about bridal party members.

 

Bridal Comfort & Sensory Information

Any optional information about anxiety, health, sensory preferences, accessibility or comfort requirements is treated confidentially and is only used where relevant to providing the requested experience.

It is not used for marketing.

Access to this information is limited to people who reasonably need it to provide your service.

 

8. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where information needs to be retained for legal, accounting, insurance or dispute-handling purposes.

The length of time may therefore vary depending on the type of information.

For example:

• Booking information may be retained for client service and business-record purposes

• Financial or accounting information may need to be retained for legally required periods

• Bridal planning information may be retained while services are being provided and for a reasonable period afterwards

• Optional comfort, anxiety, sensory or health-related notes will be removed when they are no longer reasonably required

We periodically review information we hold and delete or securely dispose of information that is no longer needed.

 

9. How We Protect Your Information

We take reasonable organisational and technical steps to protect personal information from unauthorised access, loss, misuse or disclosure.

These measures may include:

• Secure Wix-hosted systems

• Password-protected accounts and devices

• Limiting access to client information

• Appropriate account security

• Reviewing information we hold

• Removing information that is no longer required

No internet-based service can guarantee absolute security, but we take reasonable precautions appropriate to the information we hold.

 

10. Sharing Your Information

We do not sell or rent your personal information.

Personal information may be shared with trusted service providers where necessary to operate our website or provide our services.

These may include:

• Wix.com Ltd

• Website hosting and infrastructure providers

• Booking or appointment-management services

• Website forms and communication tools

• Analytics providers, where permitted

• Other website integrations that we choose to use

We may also disclose information where we are legally required to do so.

Service providers are only permitted to process personal information for appropriate purposes and are expected to protect it in accordance with applicable data protection requirements.

 

11. Cookies

What Are Cookies?

Cookies are small pieces of information stored on your device when you visit a website.

They may be used to make the website function correctly, remember choices, provide security, understand website usage or support additional website features.

Types of Cookies

Our website may use the following categories of cookies:

Strictly Necessary Cookies
These are required for essential website functions such as security, website navigation and certain booking functionality.

Consent is not normally required for cookies that are strictly necessary to provide a service you have requested.

Functional Cookies
These may remember choices or preferences and provide additional website functionality.

Analytics Cookies
These help us understand how visitors use the website so that we can monitor and improve its performance.

Marketing Cookies
These may be used by advertising or marketing services to track website activity.

Marketing cookies will only be used where relevant services have been enabled and the required consent has been obtained.

The exact cookies used may change as Wix features, website integrations or third-party services are added or removed.

 

12. Cookie Consent

When you first visit our website, you may be shown a cookie consent banner.

Non-essential cookies are not treated as accepted simply because you continue browsing the website.

Where consent is required, you will be given the opportunity to actively choose whether to allow relevant non-essential cookies.

Depending on the cookie controls available on the website, you may be able to:

• Accept cookies

• Reject non-essential cookies

• Choose individual cookie categories

• Change your preferences later

Your choice does not prevent you from using essential parts of the website, although rejecting some optional cookies may affect certain additional features.

 

13. Third-Party Cookies & Integrations

Some website features may be provided by Wix apps or other third-party services.

These services may place their own cookies or process information according to their own privacy policies.

We periodically review the services and integrations used on our website and aim to ensure that non-essential tracking technologies are not activated without any consent required by law.

 

14. Managing Cookies Through Your Browser

You can also control cookies using your browser settings.

Most browsers allow you to:

• View stored cookies

• Delete cookies

• Block certain cookies

• Block all cookies

Blocking all cookies may affect website functionality.

Instructions for managing cookies are available through the support pages for browsers such as Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge.

 

15. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• Ask for access to personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how your information is used in certain circumstances

• Object to certain uses of your information

• Withdraw consent where processing relies on consent

• Request transfer of certain information where applicable

These rights are not absolute and may depend on the circumstances and the lawful basis on which information is being processed.

To exercise your rights, please contact us through our website.

You also have the right to raise a concern or make a complaint with the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.

 

16. Third-Party Links

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. You should review their privacy information before providing personal information to them.

 

17. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect changes to our website, services, technology or legal requirements.

The latest version will be published on this website and the Last updated date at the top of this page will be amended.

 

18. Contact Us

If you have questions about this Privacy & Cookies Policy, how we use your personal information, or would like to exercise your data protection rights, please contact The Hairdresser Salon through our website.