1.  You can book appointments either by telephone - our contact number is 01905 729649, via your stylist directly, or via www.thehairdressersalon.co.uk.

2. Any new clients must have a patch test 48 hours prior to their appointment.                                        No patch test = no appointment

3. A 50% deposit is payable to secure your appointment. This is non-refundable and will be deducted from the total cost of the service received. If the appointment is cancelled, you will lose your deposit. You will be sent a link to pay your deposit following your booking request. Please note, at busy times, your appointment may be accepted without a deposit due to the volume of bookings we receive. If your appointment is accepted, this means that your appointment is booked and we are expecting you at the salon at the booked time. If the appointment is cancelled with less than 48 hours notice then you will be charged the full amount for the service booked. 

4. If you need to reschedule or cancel your appointment, you must give 48 hours' notice, any appointments cancelled within 48 hours of the scheduled appointment time will need to be paid for in full and a link to pay for the full amount will be sent to you. Cancellations are to be done via a phone call to the salon on 01905 729649 (not online) during the salon opening hours (Weds - Sat 10am - 6pm). Cancellations sent directly to team members outside of working hours will not be processed.

5. When you book an appointment, we allocate a set amount of time for your service. If you change your service to be a shorter service within 48 hours of your appointment, you will be liable for the full cost of the original service booked. This is due to us being able to fill the unused time at short notice. 

6. If you are running over 15 minutes late for your appointment, your appointment will then be terminated, and you will lose the deposit. Please allow time to get to your hair appointment, allocated parking is available at the back of the salon. Please call to check if the space is free to use. 

7. When you are given a quote for a service, this is an estimate based on the service discussed. As we are a bespoke salon, costs will vary depending on the level of services received. We understand that your needs and requirements may change on the day, we are happy to meet those needs at an extra cost that may fall outside of the original quotation. 

8. You may have to wait over your appointment time as understandably the services can overrun. We will always endeavour to avoid this. Due to Covid 19 restrictions, we are not able to provide a waiting area in the salon, although there is a waiting area outside the salon. You could be asked to leave and return at a slightly later time for your appointment. 

9. Due to Covid 19, we are now a cashless business and all services need to be paid for by card transaction or bank transfer.

10. All services received must be paid for in full before leaving the salon. 

11. You will be asked to sign an e-sign agreement to state that you are happy with the service received before leaving the salon, if you do not wish to do this, you need to advise the salon if you are unhappy with the services provided and an appointment to rectify the issue must be booked and take place within 7 days of the original appointment. This can be done by telephoning the Salon during working hours (Weds - Sat 10am - 6pm) on 01905729629 or contacting Hayleigh, the Salon Owner during non-working hours on 07716018434.

12. As a salon, we understand that there is a high level of expectation when it comes to a colour service. Any clients having a bleaching service would be recommended aftercare products. Although this is not essential. The Hairdresser will not be held responsible if you choose to decline the advice given. We do have an in-house product called PCC which is the equivalent of Olaplex, please be expected to pay £25 on top of your service, unless this is stated as included as part of the price. Your stylist will be happy to discuss further on your booking request.

13. When you book your service, please check your email for a confirmation, this can sometimes take time to arrive and may be in your junk folder. 

14. With the hot and humid weather, it is affecting how bleach performs. The bleach can swell too much in high heat and cause bleeding outside the foils. So, if you are booking any foil services, please contact the salon ahead of your booking as we may not be able to perform the service.

15. We do not take any responsibility for the loss or damage to any personal belongings (including clothing) that you bring into the salon. Whilst we take precautions to protect your clothes from colour but we do advise that you avoid wearing expensive, important or new items of clothing whilst in the salon. Hair colour can get onto the salon chairs and floor and this can transfer onto your belongings.

16. In the unlikely event that your stylist is unavailable due to illness or other circumstances, we will try our best to accommodate you with another stylist or we may need to reschedule your appointment. Your deposit will be held on our system for 6 months for your next appointment. Please be aware that deposits are non-refundable.

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Hair Extensions

1. All clients wishing to receive a hair extension service can request a free consultation. A 20% deposit will be taken upon booking. 

2. Please ensure that you allow enough time for the service requested as being a bespoke salon, services can overrun.

3. You will be asked to sign a contract to state that you are happy with the service received. An aftercare pack will be provided within your service on your first set of hair extensions. 

4. Aftercare products are available to purchase within the salon, after your first set of hair extensions, you are able to purchase one product at a time. 

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Allergies and Special Requirements

1. Any known allergies, particularly relating to colour products, shampoos or metals (in hair extensions) will need to be notified to the salon prior to your appointment so we can facilitate this. 

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Covid 19

1. Policies dependent on the government guidelines

2. Upon arrival at the salon, you will be asked to sanitize your hands with the sanitizer which is situated outside of the salon on the decking. 

3. All clients must wear a mask at all times whilst in the salon and throughout the service. If you are exempt, this rule must still apply for the safety of our staff and clients.

4. Due to the restrictions, there is no capacity to have anyone waiting inside the salon, if you wish to book a group appointment, please speak to the salon director to ensure our booking can be spread between stylists available. 

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Colour Correction Contract

1. By agreeing to this contract, you are aware that colour correction can be up to a three-stage process. As part of your colour consultation, you will have been advised of the process and number of appointments required to achieve your desired result. As a bespoke service, colour correction can be time-consuming and subject to change depending on the process required. Your quotation is an estimate and may vary depending on the service required to achieve the desired result. Colour correction is priced by the hour at £75.

2. As part of your consultation, you will be advised that PCC is our in-salon equivalent to Olaplex and is priced at an additional £25. In order to maintain maximum results and ensure the health of your hair, we stipulate that PCC has to be purchased for any colour corrective service or high bleaching service and any aftercare advice given must be followed. 

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Junior Stylists

1. If you book with a junior stylist, whilst they are talented hairstylists, they are trainees with limited experience. So, when you book a service with them, please be aware that they are training and you accept that mistakes can be made as they are learning and this is reflected in their prices. 

2. We have very talented stylists, however as some of our stylists are learning on the job, please be aware that sometimes services can overrun, which may delay the start time of your appointment.                               

Refund policy

Once a deposit has been made and a booking has been processed the deposit is Non-refundable. Please note that if you make a booking and fail to arrive for a patch test within 48 hours the deposit is lost and cannot be moved onto another booking. Please ensure you have read all terms and conditions before making a secure booking.

The hairdresser reserves the right to cancel your appointment or refuse a booking should there be any contraindications such as head lice, we advise a consultation prior to booking to help you with any future bookings.